From the app
The quickest way is “Report a problem”. You’ll find it in Settings (the button with the slider icon on the map) and under the steps of a trip. The app attaches the technical details itself, so we won’t need to ask for screenshots. The report screen lists exactly what is sent; see also Privacy.
Common questions
Why are some times green?
Green times come from the Ministry of Transport’s live data, updated within the last three minutes. Yellow means the live data is older than three minutes. Times in the normal colour are from the timetable.
How do I change the language?
Tap the settings button with the slider icon on the map and choose “App language”: English, Hebrew or Russian. You can also change it in iPhone Settings → Derech → Language.
Where does Derech work?
All over Israel. The app uses the Ministry of Transport’s national timetable: buses, trains and light rail.
Why are there no trips on Shabbat?
Most buses and trains don’t run on Shabbat and holidays. If there are no trips on the day you picked, the app says so. If the Ministry hasn’t published the timetable for that date yet, the app tells you that too.
Do I need an internet connection?
Yes. Timetables and live data come from our server. Without a connection the app shows a warning.
Do I need to sign up?
No. Favourites, home, work and recent trips are stored only on your phone.
Are there ads?
No. The app has no ads and no trackers.